Policies


Damaged Products
We want you to be satisfied with your product. If you have received a damaged item, there will be a 14 day grace period to contact the boutique via phone at 864-316-6865 or email us immediately to heavenlyboutique9@gmail.com. Your subject line should state “Damaged Product”. We love our customers and will always do our best to take care of them by dealing with every situation fairly and responsibly.

Signature Requirement
Orders over $100 and Express shipping orders require signature for insurance purposes and cannot be waived.
*Please note these are estimates and shipping times may vary. 

The Boutique is not responsible for lost or stolen packages that states delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.

Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as non-deliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.